VISIT OUR HONG KONG STORE
Room 806, 8/F, First Group Centre, 23 Wang Chiu Road, Kowloon Bay, Kowloon
FREQUENTLY ASKED QUESTIONS
Absolutely! We make sure all product photos on TindahanHK™ are accurate and up to date. However, some items may have slight changes in packaging or label design from the manufacturer — but the product quality and contents remain the same. You’ll always get the genuine item you ordered, carefully packed and delivered with love from our team.
Once your order is confirmed, a digital sales receipt will be automatically sent to your registered email. You can also view and download it anytime by logging in to your TindahanHK™ account under the “My Orders” section. Every purchase you make is safely recorded, so you can track your history, invoices, and delivery details with ease.
If there’s any issue with your order, don’t worry — we’ve got you covered. Simply contact our Customer Support Team at hello@tindahanhk.com within 7 days of receiving your package.
Provide your order number, a short description of the issue, and photos (if applicable).
Our team will guide you step by step on how to return or exchange your item.
We’ll make sure every process is smooth and fair — because at TindahanHK™, your satisfaction always comes first.
Yes! We regularly restock your favorite Filipino products to make sure you never miss out. Some items may take a little longer to return, especially those shipped from our regional suppliers in the Philippines or Thailand.
If a product you love is currently out of stock, simply click “Notify Me” on the product page or message us directly — our team will update you as soon as it’s available again. At TindahanHK™, we do our best to keep your pantry and heart full.
TindahanHK™ currently delivers anywhere within Hong Kong, including Kowloon, New Territories, and Hong Kong Island. You can choose your preferred delivery address during checkout — whether it’s your home, office, or a friend’s place.
We also offer Lalamove and SF Express options for faster and more flexible delivery. For bulk or special orders, just message us — our logistics team will make sure your package reaches you safely and on time.