Privacy Policy

Last Updated: October 2025

Welcome to TindahanHK™, powered by Tindahan Global Distribution Co. Ltd. (“we,” “our,” “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website tindahanhk.com, make a purchase, or interact with our services.

1. Information We Collect

We collect information to provide and improve our services, including:

a. Personal Information

  • Name, email address, phone number, and delivery address.
  • Payment details (processed securely through our payment partners).
  • Account login credentials if you create an account.

b. Non-Personal Information

  • Browser type, device ID, operating system, and IP address.
  • Usage data such as pages visited, products viewed, and time spent on site.

c. Optional Information

  • Product reviews, survey responses, or social-media interactions.

2. How We Use Your Information

Your information helps us deliver a smooth and personalized shopping experience. We use it to:

  • Process and fulfill orders.
  • Communicate updates, promotions, and customer-service responses.
  • Improve our website, products, and user experience.
  • Prevent fraud and enhance transaction security.
  • Comply with legal or regulatory requirements in Hong Kong and other jurisdictions where we operate.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login details.
  • Analyze traffic and site performance.
  • Personalize product recommendations and promotions.

You may disable cookies through your browser settings, but some site functions may not work properly without them.

4. Payment Security

All online transactions are processed through trusted third-party payment gateways using SSL encryption.
We do not store your credit-card or debit-card information on our servers.
Your financial data is protected according to the security standards of our payment partners.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Complete transactions and provide after-sales support.
  • Maintain accounting, legal, or compliance records.

When data is no longer needed, it is securely deleted or anonymized in accordance with Hong Kong privacy regulations.

6. Data Sharing and Disclosure

We respect your privacy and will never sell or rent your personal data.
We may share information only with:

  • Delivery partners to complete shipments.
  • Payment processors for secure transactions.
  • IT and analytics providers to maintain and improve website performance.
  • Government authorities when required by law or legal order.

All partners are bound by confidentiality and data-protection obligations.

7. International Data Transfers

Since we work with suppliers and partners across Asia, your information may be transferred and processed outside Hong Kong.
We ensure that all data transfers comply with applicable data-protection standards.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent to marketing communications at any time.

To exercise your rights, contact us at hello@tindahanhk.com.

9. Marketing and Communication

With your consent, we may send newsletters, promotions, and updates.
You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.

10. Data Security

We implement technical and organizational measures to protect your information against loss, theft, unauthorized access, or alteration.
Our servers use encryption, firewall protection, and regular security audits to ensure your data stays safe.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, partner brands).
We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal data.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations.
All revisions will be posted on this page with a new “Last Updated” date.

13. Contact Us

For questions, requests, or feedback regarding this Privacy Policy or our data practices, reach out to:

📍 Tindahan Global Distribution Co. Ltd.
Room 806, 8/F, First Group Centre, 23 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong
📞 +852 6754 8845
📧 hello@tindahanhk.com